Frequently Asked Questions

1. What are the changes I can make to an already existing video design?

A: For the Video templates - The layout design/animations will remain the same. We can change the photographs, the song, name of the bride and groom, the venue, and the wedding date. One music option will be provided; if you like a particular audio track please inform us well in advance.

For any other changes apart from what’s mentioned above, we’ll charge additionally.

2. How do I purchase a Video / Digital invite?

A: All you need to do is select the video/ecard design you like, fill in your details in the form, click on ‘add to cart’, and click on buy. This will direct you to the check-out stage. Indian customers can make the payment using a Credit card & Debit Card.

 

For international customers, the details of our PayPal account will be provided in the invoice.

3. I have already made an invite through other sources; can I only buy the webpage?

A: We only offer a free single web page if you’ve purchased one or more products from us. The single web page isn’t for sale otherwise.  

4. What if I want to add a few more slides/make additional changes to the existing video design?

A: We recommend you go for an entirely new customized design. We do not accept changes in design for already existing templates.

5. How safe is your payment system?

A: All transactions can be made through PayU Money for Indian customers (on purchase of video and print invites) and our international customers can pay through PayPal account www.jashneinvitation.com after receiving the invoice from us. Both PayU Money and PayPal are leading and safe platforms for online transactions.

6. Once purchased, what is the estimated time of delivery?

A: For an already existing video design; it would take 1 working day or less to complete the final output. In the case of a new design, it would take approx. 1-2 working days post-approval of content/script.

7. Do I get what I see?

A: For video and ecard invites, the templates you see is a preview of your own invite. The product that you will receive will look the same but will include your content.

8. I want a brand new invitation made, how much would it cost?

A: A custom made invite will be charged according to your specific requirements. So, just give us a call/email and we’ll be happy to hear you out.

9. I need changes made post-delivery, is this possible?

A: We always provide a first draft for all video invites with our watermark as proof before we go ahead with the final rendering. We accept one round of changes at the proof stage. After final submission, if there are any changes, the re-rendering will be charged additionally, which will be equal to the first purchase amount.

10. In what format should I submit the photographs?

A: The images should be submitted in a hi-resolution JPEG format. Pictures taken from a good quality mobile camera is also accepted. We are not responsible for the quality of the output of the pictures that have been submitted to us.

12. Does Jashn-e-Invitation deliver across the globe?

A: Yes of course!

13. I still have queries!

A: We are all ears! Just drop us an email at  support@jashneinvitation.com & we shall respond to it immediately Or 

you can WhatsApp us

Thanks,

Team - Jashn-e-Invitation

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